Lyme Support Fulfillment Policy

Lyme Support, Inc. and/or its affiliates ("we" or "us") operate an online store ("Lyme Support Shop") located at lymesupport.com and go.lymesupport.com from which you may purchase products and services ("Lyme Support Products").

These Terms of Use apply to the content and functionality of the Lyme Support Shop, and to the Lyme Support Products. 

1. Information that you provide to us

You may give us information about yourself when you visit the Lyme Support Shop. Our Privacy Policy explains our practices with respect to that information. We may need to send you email and text messages in order to, for example, verify your identity or provide you with important information. You authorize us to send those messages when you visit the Lyme Support Shop and provide your contact details. Standard text or data charges may apply to text messages. Where offered, you may disable text message notifications by responding to any such message with "STOP", or by following instructions provided in the message. 

2. Lyme Support Shop IP

As between you and Lyme Support, Lyme Support and its licensors exclusively own all rights, title, and interest in the patents, copyrights (including rights in derivative works), moral rights, rights of publicity, trademarks or service marks, logos and designs, trade secrets, and other intellectual property embodied by, or contained in the Lyme Support Shop (collectively, "Lyme Support Shop IP"). Lyme Support Shop IP is protected by copyright, trade secret, patent, and other intellectual property laws, and all rights in Lyme Support Shop IP not expressly granted to you in these Terms of Use are reserved.

3. Products, Content and Specifications

Details of the products and services available for purchase in the Lyme Support Shop ("Lyme Support Products") are set out in the Lyme Support Shop. All features, content, specifications, products and prices of products and services described or depicted in this Lyme Support Shop are subject to change at any time without notice. The inclusion of any products or services in the Lyme Support Shop at a particular time does not imply or warrant that these products or services will be available at any time. Occasionally, the manufacture or distribution of a certain product or service may be delayed for a number of reasons. In such event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule. By placing an order, you represent that the products ordered will be used only in a lawful manner.

4. Subscriptions

a. Subscription terms. We may offer you the ability to purchase subscriptions via the Lyme Support Shop. Terms specific to a subscription will be disclosed to you at or prior to the time at which you purchase the subscription, and by purchasing the subscription you are agreeing to those terms.

b. Cancellation. Your cancellation rights, and the mechanism via which you may notify us of your decision to cancel, will be disclosed to you at or prior to the time at which you purchase a subscription.

5. Your account

We may require that you create an account to access the Lyme Support Shop, including to make purchases. If we do so, you must provide accurate information about yourself when you create an account and ensure that you update us if that information changes. You must ensure that your login details remain confidential. You are responsible for any activity, including any purchases made, under your account. We reserve the right to terminate your account at any time and for any reason.

6. Returns

There are no returns or refunds for Lyme Support Products and services - all sales are final. 

7. No warranties

We provide the Lyme Support Shop, Lyme Support Shop IP and Lyme Support Products "as is" and "as available", without any express, implied, or statutory warranties of title, merchantability, fitness for a particular purpose, noninfringement, or any other type of condition, warranty or guarantee. No data, documentation or any other information provided by Lyme Support or obtained by you from or through the Lyme Support Shop - whether from Lyme Support or another entity, and whether oral or written - creates or implies any warranty from Lyme Support to you.

Lyme Support disclaims any knowledge of, and does not guarantee: (a) the accuracy, reliability, or correctness of any data provided through the Lyme Support Shop; (b) that the Lyme Support Shop Products will meet your specific needs or requirements; (c) that the Lyme Support Shop will be available at any particular time or location, or will function in an uninterrupted manner or be secure; (d) that Lyme Support will correct any defects or errors in the Lyme Support Shop; or (e) that the Lyme Support Shop is free of viruses or other harmful code. Use of data, products or services that you access, purchase or download through the Lyme Support Shop is done at your own risk - you are solely responsible for any damage to your property, loss of data, or any other loss that results from such access, purchase or download.

Nothing in these Terms of Use operates to exclude, restrict or modify the application of any implied condition, warranty or guarantee, or the exercise of any right or remedy, or the imposition of any liability under law to the extent that doing so would: (a) contravene that law; or (b) cause any term of this agreement to be void.

8. Limitation of liability

Under no circumstances will Lyme Support be responsible or liable to you for any indirect, punitive, incidental, special, consequential, or exemplary damages resulting from your use or inability to use the Lyme Support Shop or for the unavailability of the Lyme Support Shop, or for lost profits, personal injury, or property damage, or for any other damages arising out of, in connection with, or relating to these Terms of Use or your use of the Lyme Support Shop, even if such damages are foreseeable, and whether or not you or the Lyme Support has been advised of the possibility of such damages. Lyme Support is not liable, and denies responsibility for, any damages, harm, or losses to you arising from or relating to hacking, tampering, or other unauthorized access or use of the Lyme Support Shop or your failure to use or implement anti-fraud measures, security controls, or any other data security measure. Lyme Support further denies responsibility for all liability and damages to you or others caused by (a) your access or use of the Lyme Support Shop inconsistent with our instructions; (b) any unauthorized access of servers, infrastructure, or data used in connection with the Lyme Support Shop; (c) any bugs, viruses, or other harmful code that may be transmitted to or through the Lyme Support Shop; (d) any errors, inaccuracies, omissions, or losses in or to any data provided to us; (e) third-party content provided by you; or (f) the defamatory, offensive, or illegal conduct of others.

You agree to limit any additional liability not disclaimed or denied by Lyme Support in relation to the Lyme Support Shop, Lyme Support Shop IP, and Lyme Support Products, to your direct and documented damages; and you further agree that under no circumstances will any such liability exceed in the aggregate the greater of the amounts paid by you to Lyme Support during the three-month period immediately preceding the event that gave rise to your claim for damages, and USD $20.

These limitations on our liability to you will apply regardless of the legal theory on which your claim is based, including contract, tort (including negligence), strict liability, or any other theory or basis.

9. Disputes

a. Binding Arbitration: In the event that there is a dispute, claim or controversy arising out of or relating to statutory or common law claims, the breach, termination, enforcement, interpretation or validity of any provision of these Terms of Use, and the determination of the scope or applicability of your agreement to arbitrate any dispute, claim or controversy originating from these Terms of Use, but specifically excluding any dispute principally related to either party's intellectual property, will be determined by arbitration in St Johns County, Florida before a single arbitrator. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitrator will apply the substantive law of the State of Florida, exclusive of its conflict or choice of law rules. Nothing in this paragraph will preclude the parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provisions in this paragraph referencing applicable substantive law, the Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern any arbitration conducted pursuant to these Terms of Use.

Either party may commence arbitration by providing to the American Arbitration Association and the other party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the relief requested.

b. Service of Process: Each party hereby irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors). Nothing in these Terms of Use will affect the right of any party to serve process in any other manner permitted by law.

c. Class Waiver: To the fullest extent permitted by law, each of the parties agrees that any dispute arising out of or in connection with these Terms of Use, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim or dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to these Terms of Use or any of the transactions contemplated between the parties.

d. Provision of an Award: Subject to the limitations of liability identified in these Terms of Use, the appointed arbitrators may award monetary damages and any other remedies allowed by the laws of the State of Florida. In making a determination, the arbitrator will not have the authority to modify any term or provision of this Agreement. The arbitrator will deliver a reasoned written decision with respect to the dispute (the "Award") to each party, who will promptly act in accordance with the Award. Any Award (including interim or final remedies) may be confirmed in or enforced by a state or federal court located in Florida. The decision of the arbitrator will be final and binding on the parties, and will not be subject to appeal or review.

e. Fees: Each party will advance one-half of the fees and expenses of the arbitrators, the costs of the attendance of the arbitration reporter at the arbitration hearing, and the costs of the arbitration facility. In any arbitration arising out of or related to these Terms of Use, the arbitrators will award to the prevailing party, if any, the costs and attorneys' fees reasonably incurred by the prevailing party in connection with those aspects of its claims or defenses on which it prevails, and any opposing awards of costs and legal fees awards will be offset.

f. Confidentiality: The parties will maintain the confidential nature of the arbitration proceeding, the hearing and the Award, except (i) as may be necessary to prepare for or conduct the arbitration hearing on the merits, (ii) in connection with a court application as contemplated above for a preliminary remedy, or confirmation of an Award or its enforcement, (iii) our disclosure of the Award in confidential settlement negotiations, or (iv) as otherwise required by applicable laws. The parties, witnesses, and arbitrator will treat as confidential and will not disclose to any third person (other than witnesses or experts) any documentary or other evidence produced in any arbitration hereunder, except as required by law or except if such evidence was obtained from the public domain or was otherwise obtained independently from the arbitration.

g. Conflict of Rules: In the case of a conflict between the provisions of this Section 11 and the rules governing arbitration identified in Section 11.a, the provisions of this Section 11 will prevail. If any provision of these Terms of Use to arbitrate is held invalid or unenforceable, it will be so held to the minimum extent required by law and all the other provisions will remain valid and enforceable.

10. Applicable law

By using the Lyme Support Shop, you agree that the laws of the state of Florida, USA, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Lyme Support.

11. Modification and severability

We have the right to change or add to the terms of these Terms of Use at any time, solely with prospective effect, and to change, delete, discontinue, or impose conditions on use of the Lyme Support Shop by posting such changes on our website or any other website we maintain or own. You can access a copy of the current version of these Terms of Use on our website at any time. You can find out when these Terms of Use were last changed by checking the "Last updated" date at the top of the page.

12. Our address

Lyme Support, Inc.

2880 Old Moultrie Road

St Augustine, Florida, 32086, USA